Some special exceptions may be granted depending on each case. What is the return policy for undamaged merchandise? In general, since all orders are produced to order and we do not stock items, we do not accept returns. Please review the confirmation thoroughly to prevent any mistakes. Will I receive an order confirmation? Yes, an order confirmation will be sent to your primary email address for every order. You may only add or change items one time per order to prevent potential errors. Can I add on to or change an order after it is placed? You may add on to or change an order at any time up to two weeks prior to your estimated ship date. All shipping charges are charged on the day the order ships. All other orders will be charged once they enter production. When will my card be charged? During checkout for website orders you have the option of being charged immediately OR you may choose to wait until production starts. ![]() After five attempts to contact you for payment, a cancellation notice will be sent and your order will be canceled one week later. When do I provide payment information? Please provide payment info at the time you place your order to prevent any delays. If a rush order is canceled, the rush fee will still be charged. For orders over $300, the fee is 3.5% of the total. What is the fee to place a rush on an order? There is a $10 fee for orders under $300. Due to the need for our graphics team to generate proofs and obtain approval from customers, we are unable to rush custom orders. If a rush order is canceled, the rush fee will still be charged.***Not available for items made with acrylic or mdf.*** Can orders for custom vinyl or artwork be rushed? No. Please call or email to check availability. What is the lead time for rush orders? When available the rush lead time is two weeks. Drop ship orders do not need to meet our order minimum requirements. No invoice information is included in the shipment. Can orders be drop shipped, and is there a fee? Yes, we can drop ship orders directly to customers with a $6 fee per order + normal shipping costs. *** What is the lead time for Quick Ship items? Six business days. ***Please note, due to frame moulding supply chain issues some artwork orders can be delayed depending on current stock. This is subject to change according to production volume. What is the lead time for framed artwork? Six weeks. What is the lead time for Vintage Vinyl®? Four weeks. Please be aware that ship dates are not guaranteed and everything is made to order. What is the estimated ship date for my order? All order confirmations include an estimated ship date. See Quick Ship pages for available options. How do I place a Quick Ship order? Quick Ship orders can be placed via phone, email, or fax.
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